Ezeelogin

1. Ezeelogin Log Files

All webpanel errors for ezeelogin would be in the dir assuming the default installation.(Ezeelogin installed in /usr/local/apache/htdocs/)

EzeeloginWebpanel files
-------------------------------------
/usr/local/apache/htdocs/ezeelogin/


Ezeelogin Web panel system file and Error logs path
-----------------------------------------------
/usr/local/apache/ezeelogin/logs/


Ezeelogin shell error logs for any user would be
-----------------
/home//ezeelogin.log

eg:/home/ezadmin/ezeelogin.log

2. User delete failed

Error:-Trying to delete a user and get the following error:
User delete failed
Cannot delete user on this node: REMOTE HOST IDENTIFICATION HAS CHANGED! (Reset fingerprint to authorize the change)

* this customer migrate the installation to a new server

Solution:- Need to reset the fingerprint of your current node. For that click on the 'Reset this node fingerprint' button under Settings->Cluster-> 




And for a particular server side issue you can fix this .
Servers > list servers > edit > advance option > Reset finger print.

3.User add failed

User add failed
sh: /usr/local/ezeelogin/ezlcltool: Permission denied

This may due to customer has been enabled selinux. They can verify this by using the command
root@jjjjjjjjj~]# ls -lZ /usr/local/ezeelogin/ezlcltool

-rwxr-xr-x root root root:object_r:usr_t /usr/local/ezeelogin/ezlcltool

So Disabling selinux will fix the issue

4.Error waiting for connection Error waiting for connection Error waiting for connection SSH log file (/var/log/ezeelogin/input/ezadmin/root~server.xxxx.com~Tue_Apr_6_18:16:12_2010) creation failed: Permission denied SSH log file (/var/log/ezeelogin/input/ezadmin/root~domain.com~Tue_Apr_6_18:17:58_2010) creation failed: Permission denied SSH log file (/var/log/ezeelogin/input/ezadmin/root~anotherdomain.net~Tue_Apr_6_18:18:05_2010) creation failed: Permission denied

Solution:-
chown -R ezadmin:ezuser /var/log/ezeelogin/

5. Connected successfully Authentication methods: publickey,keyboard-interactive Authentication by ssh key failed! Authentication by ssh key failed (pub: /usr/local/etc/ezeelogin/id_key.pub, priv: /usr/local/etc/ezeelogin/id_key, pass: OqDRjj3yVpyez3m): Username/PublicKey combination invalid Authentication by password not supported! User: root Action: C Server_id: 0 New password cipher: UZEi9CFPg4OIY89TKsobBnrQeh0Zf2injCoDe6j/+COqM8WHjMxuZu4in4u/kt2Z+fw3mPNzr1OUYY6UwgctJJlYWJ3oZroAoFjR3r4TrFX7mQHu0ZLYyvmrksTCny95u0toVb+9y2kVS67UdadFLzanbLfanU2n3UOt6TQnuKtJLQhRLqGB+8WHp+YZFfgMEJi6EYM9QljH4F4QreXkeMAq0GzlswDOLDOtPAJIlMJf8KrYCoWJZt+ypmJW0Jw+gAQ4PFyeO1k6TA/CZavM9pfJ0L3oIRXFRxuA1pqXJ/S7HadFm/QB3bn+6I9oQinEp/9YOieNtHGcxRlp2j0Ceg== New password: redhat Current password: Connecting to [10.10.11.1:22], timeout: 30

error geting while adding server to ezeelogin

solution:
By adding ' PasswordAuthentication yes ' on ssh config file(/etc/ssh/sshd_conf).

6 

issue: Installing Ezeelogin... Fetching binaries package... Could not fetch binary package. Please contact support@ezeelogin.com

 This may be an issue with the unavailability of ezeelogin repository with the particular Operating System.

ezeelogin package is not available in the ezeelogin repository for your installation. So this time it is good to open a support ticket with ezeelogin and they will add the installation package with in 24hours time.

 

Meanwhile, you could try the installation with the latest available download from your client area and once they updated the package you may upgrade to the latest version( using the command sh ezeelogin_version.bin -- -update)

7.  Blank page
If Selinux is enabled,  ioncube loader will not be available for your ezeelogin installed location. You will get blank page. So you have to disable Selinux on your ezeelogin installed server.

8. 04-09-2013
GeoIP issue: Invalid database type GeoIP Country Edition,
Fix:
1. wget http://geolite.maxmind.com/download/geoip/database/GeoLiteCity.dat.gz
2. gunzip GeoLiteCity.dat.gz
3. mkdir -p /usr/local/share/GeoIP/
4. mv GeoLiteCity.dat /usr/local/share/GeoIP/