Cannot login all of the email accounts in cpanel

Cannot login all of the email account of a particular domain in cpanel server

We can see the email accounts details of a particular domain under /home//etc//

Eg: ( /home/tom/etc/tuxunited.com )

In that directory we can see all of the email accounts in passwd file. The Passwords are pointed to shadow file .

Eg: /home/tom/etc/tuxunited/passwd

 /home/tom/etc/tuxunited/shadow

In shadow file the 2nd entry is encrypted password. If there is an entry *LOCKED* with the encrypted password , that email account has been locked.

Eg: # vi /home/tuxunited/etc/tuxunited.com/shadow

===========================================================

ajeesh:*LOCKED*$1$JbPEsgb7$tyQYmQ7MaPmNyvQNyGZ1p1:14734::::::

anuraj:*LOCKED*$1$PZqJn5iW$Z7yLqlJOdfYHp8dV8OdMo/:14741::::::

ratheesh:*LOCKED*$1$DMc67Xil$uwf66mI1TNuiVA5FRp/ZI1:14746::::::

rajesh:*LOCKED*$1$Y839ThXi$oQIPjz563yOJpJxnNZkd11:14755::::::
=============================================================

The encrypted password should starts with $ . So we need to remove this  *LOCKED* entry from that file. Before doing that take a backup of that shadow file. Then remove these entry.

# vi /home/tuxunited/etc/tuxunited.com/shadow


:%s/*LOCKED*//g

This will removed all of the locked entries from that file. Save the file and retry to login into any of the email account.